Hi everyone,

I wanted to reach out regarding an incident that occurred on our Pigment Community platform today. Unfortunately, a user sent private messages with inappropriate content to several members of our community. We want to be very clear: this behaviour is entirely unacceptable and violates our community guidelines. We immediately banned the user and removed their public posts and comments.

We have deleted these messages and are working with our platform provider to ensure that this doesn’t happen again. We also want to reassure you that this incident does not involve any data breach or security threat. This was solely the action of one individual, limited to community spam, and your data remains secure.

We are deeply sorry about this incident taking place. Our commitment to fostering a respectful, inclusive, and safe environment remains strong, and we’re taking additional steps to ensure this space remains a positive one for all.

Thank you for your understanding, and please feel free to reach out to me or your CSM if you have any questions or concerns.