Pigment NPS Survey: How we measure your satisfaction and how we make sure that your feedback helps us improve the product

  • 20 October 2022
  • 0 replies

You have probably heard about NPS, a survey that allows a company to measure its customers’ satisfaction. At Pigment, we care a lot about your feedback & we use the NPS survey to have more insights about your experience with the product & the company. 


How do we measure the NPS? 

At Pigment, we send out your first NPS survey one month after your account creation, and then every 6 months after that. You will receive it via email or directly in Pigment and it will look like this: 



You will be invited to provide a score from 1 to 10 and, as a follow-up, you will receive an optional question to give more details about your score. Any constructive feedback is welcome and represents an invaluable source of information to make Pigment even better!


This optional survey is of great help to us!! If you prefer to opt out, simply ignore. It will disappear after several reminders.


What happens after you give your feedback?

Once you’ve shared your feedback, your CSM will be notified and will have access to your score and will analyze it. It will also be shared with the customer experience team and, if relevant, with the product team to make sure that your feedback has the most impact. 


If for any reason you are not entirely satisfied with Pigment, your CSM will reach out to you to plan a follow-up to see how we can improve your experience in the short term. 


We are looking forward to receiving your feedback. Thank you for supporting us as we grow! 🌱



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