Hi Naomi,

Thanks for sharing your case with the community.
However, if you are confident about your integration, and the existence of the report in Bamboo, then I would recommend opening a Help Desk case.
I am afraid that by not having access to your model nor the back end we might be of poor help in that situation. 
The Pigment support will have access to all that and will be able to investigate properly.

You can very simply raise a case from within Pigment by clicking on this little icon (top left): 

Hope that helped a little.
Please let me know if any other information is needed.

Hi Fabien,

Thank you, I’ve submitted a request via the Contact Us form.

Cheers!

Update: fixed!

The issue was that the API key used in setting up the Bamboo integration in Pigment was a user which didn’t have access to that Bamboo report. So the report couldn’t pull. When we set up the integration again using our Bamboo administrator’s API Key, the report pulled.

tldr: the API Key should be generated by a Bamboo user with full access to all reports.

Hi Naomi,
Thank you very much for letting us know the reason!