Hi,
I am facing an issue with the email notifications triggered when a certain criterion is met. I seem to be receiving the emails as expected but the client I am working for is not receiving them. Could anyone please tell me why this could be happening?
Thanks!
Hi
Have you checked if the “Email” is enabled ?
Open the workspace → Settings → Account Settings → Notifications → “Tasks and Alerts” (Email/ Slack should be enabled/ toggled On here)
Also, can you check the “history” of the workflow automation if the email has been triggered to that specific person / user/ client ?
Steps to check the history : Automations → Check for the specific automation → Click on “Show History” → “View Summary”
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