Pigment supports Multi-Factor Authentication (MFA), or also known as 2FA, as an additional secure method to sign in to Pigment. This document outlines the options available, setup steps, what to expect and the frequently asked questions surrounding the MFA topic.
What Sign-On Methods Does Pigment Support?
Pigment supports the following:
- A Pigment configured username and password.
- Single Sign-On using SAML 2.0 protocol For more information, see Configuring Single Sign On with Pigment.
- OpenID Connect (OIDC) using Google
- Multi-Factor Authentication
What Is MFA?
Multi-factor authentication (MFA) adds security by requiring a second step to the authentication process. In Pigment, MFA requires you to enter a verification code sent to your email, in addition to entering your email and password.
Who Is Eligible For MFA?
MFA is available on all Pigment tiers.
Enabling MFA For Your Workspace
To enable MFA for your Workspace, log a Support ticket with the Pigment Support Team. In your ticket indicate on what date and at what time you want to enforce MFA for your Workspace.
See our guide here if you’re unsure how to log a ticket.
Good To Know
When you enable MFA for your Pigment Workspace, it will be enforced for all Members who log in using email and password credentials. A verification code is sent to the email address linked with the account. If Single Sign-On is enabled, no further verification is required.
FAQs
Can I use my existing Pigment login credentials with SSO?
When MFA is enabled you’ll login with your existing Pigment credentials and a verification code sent to your email account.
Is MFA mandatory, or can users still log in using traditional methods?
MFA is optional for all Pigment customers. You can continue to log in using other supported sign in methods.
How can I disable MFA?
Contact Pigment Support who will run you through the process.
Can I use MFA and SCIM provisioning together?
Yes! You will need the correct Pigment tier for SCIM and the setup is self-serve. The documentation is available here.
I’m having problems with logging in, what should I do?
Contact Pigment Support and provide as many details as possible, including the number of affected Members, their email addresses, and any relevant error screenshots.