Hi Pigment Team, 

Can you provide answer of my question regarding Timeout during Import.

Hi Abhilashsawla,

Unfortunately I can’t provide much guidance here on the community for this issue - if the ‘More’ information drop down is not helping I suggest you raise a case with the Support Team here: Submit a request – Pigment

Thanks!

Hi @Keiran 

I already created request on 1st March 2023 but not received any valuable solution till now.

Still waiting for solution for the same.

Hi @Keiran 

May I know standard time duration which you take to solve the issues?

Hi @abhilashsawla, I’ve found your ticket and I can see the updates regarding this, I see my colleague Benoit has been updating you. 

On average for a technical issue we take 4.86 days to resolve a Priority 3 case, but that is an average and every case has differing complexities. I recommend you update the ticket to increase the priority if this is becoming a blocker.

Hope this helps :)

Thanks @Keiran 

Hi Abhilash,

This investigation was complex and required a few of us testing many things. I’ve updated you on the ticket.

Many thanks for your patience and understanding.

Best,

Thanks @Benoit for your response.

I hope, This issue will be solved by end of this week.