Hi Pigment Community,
We have daily scheduled imports that are uploaded automatically from an API connection with Xero.
I’ve never had an issue with them for many months, but all of a sudden 3 of them had error messages this morning.
Any troubleshooting ideas to resolve this? Screenshots of the specific error message below.
Thanks,
Gab
Best answer by Nathan
Hi,
Indeed I ha da wrong timing, it was fixed this morning, not yesterday. Our support will be looking into the issue.
When you get an error like “Unexpected error occurred”, i advise to use the support instead of community, it will be more efficient
+12Hey Gab,
Our engineer reached out to me and told me he saw the issue this morning. He found an improvement to ensure this would not happen again.
So:
Hi
Can you please flag to your engineer that the issues have not resolved themselves. I still have most of my imports coming up as errors this morning. In fact, another one of my imports is broken as of this morning ( that was not broken yesterday).
If you could please provide an update ASAP, it would be much appreciated.
Thanks,
Gab
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