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Hi Pigment Community,

We have daily scheduled imports that are uploaded automatically from an API connection with Xero.

I’ve never had an issue with them for many months, but all of a sudden 3 of them had error messages this morning.

Any troubleshooting ideas to resolve this? Screenshots of the specific error message below.

Thanks,

Gab

3 out 5 imports failed
 
The error message I’m getting

 

Hey Gab,

 

Our engineer reached out to me and told me he saw the issue this morning. He found an improvement to ensure this would not happen again.

 

So: 

  • if your import is on schedule, it should run correctly tomorrow
  • you can relaunch it manually until then to get the latest data

Hi @Nathan ,

Can you please flag to your engineer that the issues have not resolved themselves. I still have most of my imports coming up as errors this morning. In fact, another one of my imports is broken as of this morning ( that was not broken yesterday).

If you could please provide an update ASAP, it would be much appreciated.

Thanks,

Gab

Hi,

 

Indeed I ha da wrong timing, it was fixed this morning, not yesterday. Our support will be looking into the issue.

When you get an error like “Unexpected error occurred”, i advise to use the support instead of community, it will be more efficient

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