When I load the Income Statement some of the line items don’t automatically show their monthly values (the rows remain blank). The subtotals are correct - the issue is purely presentation. My workaround is to expand and collapse one of the rows and the data then appears.
Is there a solution that automatically ensures all relevant data appears automatically?
Best answer by Gigi
Hi Benjamin!
Thanks for reporting this. Since the subtotals are correct and the monthly values appear after expanding or collapsing a row, this sounds like a display refresh issue rather than the underlying data being missing. You shouldn’t normally need to expand or collapse the view to make the values appear.
Could you please raise a Support ticket and include the affected board/table and view links, your browser version, and, if possible, a short recording showing the initial blank rows and the values appearing after expand/collapse?
Please also let us know whether this affects other users and whether a hard browser refresh changes the behaviour.
This will allow the team to review the view configuration and relevant logs and determine the cause. In the meantime, expanding/collapsing the row can be used as a temporary workaround.
Kind regards,
Pigment Support Team
Hi Benjamin!
Thanks for reporting this. Since the subtotals are correct and the monthly values appear after expanding or collapsing a row, this sounds like a display refresh issue rather than the underlying data being missing. You shouldn’t normally need to expand or collapse the view to make the values appear.
Could you please raise a Support ticket and include the affected board/table and view links, your browser version, and, if possible, a short recording showing the initial blank rows and the values appearing after expand/collapse?
Please also let us know whether this affects other users and whether a hard browser refresh changes the behaviour.
This will allow the team to review the view configuration and relevant logs and determine the cause. In the meantime, expanding/collapsing the row can be used as a temporary workaround.
Kind regards,
Pigment Support Team
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