Pigment NPS Survey: How we measure your satisfaction and how we make sure that your feedback helps us improve the product
You have probably heard about NPS, a survey that allows a company to measure its customers’ satisfaction. At Pigment, we care a lot about your feedback & we use the NPS survey to have more insights about your experience with the product & the company. How do we measure the NPS? At Pigment, we send out your first NPS survey one month after your account creation, and then every 6 months after that. You will receive it via email or directly in Pigment and it will look like this: